Our mission is to empower you with a strong, reliable support network, ensuring you have the guidance and resources needed to achieve your goals with confidence.

You can pay for Support Coordination services through NDIS funding if you have an allocation for it in your NDIS plan. Your NDIS plan will tell you how many hours of support you can receive from your Support Coordinator. Here’s how it works:

Ways to Pay for Support Coordination:

1. NDIS-Funded Support Coordination – If your plan includes funding for Level 2 or Level 3 Support Coordination, the cost is covered through your NDIS plan, meaning you won’t need to pay out of pocket.

2. Plan-Managed – If your plan is plan-managed, we will send invoices to your plan manager for payment.

3. Self-Managed – If your plan is self-managed, you’ll pay invoices yourself and claim the cost from the NDIS portal.

4. NDIA-Managed (Agency-Managed) – If your plan is NDIA-managed, we will claim payment from the NDIS portal.

5. Privately Funded – If you don’t have NDIS funding for Support Coordination, you may be able to pay privately or ask NDIS for an early plan review to have Support Coordination funding added to your NDIS plan.

The role of a support coordinator is to:

• Identify your support needs and connect you with the right services, such as support workers or therapists

• Help you understand and negotiate service agreements with providers

• Guide you through your NDIS plan, explaining your funding and how to use it effectively

• Monitor your budget to ensure you don’t overspend or underspend

• Link you with community services like support groups, recreational activities, and events

• Communicate with service providers on your behalf, if requested

• Assist with resolving provider issues and switching providers when needed

• Explore housing, employment, and financial management options, including self-management, plan-management, or agency-management

• Prepare you for your NDIS reassessment and attend planning meetings with you if required.

  At Leading Edge Support Coordination, our goal is to make sure you feel supported, informed, and confident in navigating the NDIS, ensuring every service works in your best interest.

Like Level 2 Support Coordination, Specialist Support Coordinators assist in implementing and managing NDIS plans. However, they also provide additional expertise in specialised areas, including:

• Complex health needs, requiring coordination with hospitals and healthcare providers

• Mental health needs, involving communication with community mental health services and hospitals

• Challenging family situations, such as children in care or unstable family environments

• Justice system involvement, supporting individuals navigating legal challenges

• Homelessness and complex housing needs, assisting in securing safe and stable living arrangements

At Leading Edge Support Coordination, we are committed to helping individuals overcome barriers, connect to essential services, and build a strong, supportive network tailored to their unique circumstances.

• Travel Costs – Support Coordinators can charge for travel both ways (to and from your location) and may invoice for kilometres traveled. It’s always a good idea to discuss with your coordinator whether you’d prefer support to be face-to-face, over the phone, or via email.

• NDIS Rates – The current NDIS pricing is:

  • Level 2 Support Coordination (COS) – $100.14 per hour

  • Level 3 Specialist Support Coordination (SSC) – $190.54 per hour

• Billing Increments – Our Support Coordinators charge in 6-minute increments, following industry best practice.

• Flexibility & Reassurance – Whatever your NDIS goals may be, your Support Coordinator is here to help you navigate the system with confidence and clarity.

• Changing Support Coordinators – If you feel your current Support Coordinator isn’t the right fit, we may be able to allocate you to someone who is better suited. It’s important to understand the notice period required for a transition if you wish to end our service. We ask for 2 weeks’ notice and will assist with a comprehensive handover to ensure a smooth transition to your new coordinator.